In our work with organizations and organizational leaders, we take into account
existing structures and systems and their impact upon performance. We assist
our clients to master an awareness of the complex forces at play and the inter-
relatedness of all parts of the system and to integrate global and local signals
and clues to identify what is important. Our focus is on building leadership
capacity and on creative solutions to both known challenges and unseen
Perhaps the best way to gauge the nature of our work and its impact is to
consider that the great majority of our clients extend their original contracts,
and that lasting working relationships and friendships are generated. We not
only bring senior level expertise to the table but also genuine collaboration
and connection that go beyond most business dealings.
This page along with the case studies section will describe some of the results
that our clients have reported. It will also give you an understanding of our
approach as well as what makes us different from most consulting groups.
from our clients relates to an expanded perspective about
themselves, leadership and the world.
“The mental image I had of a manager as leader has been forever
altered for the better. I can honestly say I walked away with a deeper
understanding of what it takes to lead as we forge ahead into the new
Gabriel Ortega, Manager, C&I Customer Portfolio, Chevron
reported dramatic results.
“After our session with you, I saw participation as never before among our
Norm O’Shea, VP of Manufacturing, SBE, Inc.
to do in my organization. I have already sent out an e-mail this morning to
my boss. Do you ever realize the impact that your guidance and principles
have on people and organizations?”
Dale Bouguennec, Executive Director
Customer Relations, Cingular Wireless
these areas cannot be overstated.
“I am looking at situations with eyes wide open and noticing I am not
prejudging or interpreting but listening better. I can feel changes within me
in the workplace and even at home as I enter into dialogues and
communicate differently….more openly.”
Cheryl Frydel, Pulmonary Clinical Services Director, Kaiser Permanente
demonstrable behavioral changes.
“My coach helped me overcome mental roadblocks and unconscious dead
ends so that I can perform at a high level.”
Jon Ewigleben, Supervising Civil Engineer
Community & Economic Development Agency, City of Oakland
Our Unique Approach
We go deeper. We know many techniques and use them when appropriate.
However, our focus goes beyond the superficial techniques of most entry-
level consulting and coaching programs, which often rely upon a single model
or assessment tool.
We see each individual and organization as unique. We actually
“consult” with and “coach” our clients. We do not try to diagnose how they fit
into our preconceived models. We use our resources and creativity to
respond to the perceived and hidden agendas, needs, and potential of our
clients. We design programs and interventions that fit a particular individual,
team, organization or community.
Our programs are highly experiential and challenging. A specialty is
creating learning “experiences” that provide a laboratory for attitudinal and
behavioral change, not just acquiring conceptual knowledge. Usually a
combination of group experiences and individual coaching is involved.
We are flexible. We can provide a wide range of services, with a preference
toward in-depth work over time that will have staying power and not be just a
quick-hit “fix” that is likely to soon be forgotten.
We are proactive and focus on developing the “whole” person and
organization. While we are skilled at working with “performance” issues, we
prefer to do so in the context of developing individual and collective potential.
We recognize that such issues are often complex and reciprocally influenced.
We value and practice integrity in our work and lives. We engage our
clients in levels of truth-telling and feedback in respectful, sensitive and direct
ways that allow it to be heard and acted upon.
We encourage emergent leadership. We recognize that leadership can
come in many forms and from anywhere within an organization. We assist
organizations in maximizing their leadership potential.
Our approach is not for everyone. It requires an organization that is
serious about wanting effective leaders with cutting-edge knowledge,
perspective and skills. We seek to work with organizations that are willing to
go beyond cosmetic appearances and invest in the development of their
people over time so they are equipped to meet and respond to the unfolding
challenges and rapidly changing circumstances of our modern world.
Prerequisites for individuals entering our leadership development programs
and coaching include interest in a big picture view, a willingness to be actively
engaged and a desire for excellence.
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